Email don.pinkus@gmail.com and you will hear back within two business days. Include your iPad model and what you were doing when the problem happened; a screenshot helps.
The image on the right isn't updating. Kiki needs an internet connection; the status badge at the top of the drawing screen shows whether the AI is ready, warming up or asleep. Tap it for details and a Wake up button.
I hit the free monthly limit. The allowance resets on the first of each month (UTC). Kiki Pro removes it — the Upgrade button in the app shows the current price.
How do I cancel Kiki Pro? iPad Settings → your name → Subscriptions → Kiki Draw → Cancel. Apple handles billing and refunds; you keep Pro until the end of the paid period.
A prompt was refused. Kiki filters prompts for sexual, violent or hateful content and will not generate them. Reword the description of your drawing.
I want to report an image. Tap the flag button on the generated image, pick a reason and submit. We review every report.
Delete my account. Gallery → account menu → Delete Account. This removes your account and server-side data immediately; drawings stay on your iPad.
Privacy. See the Privacy Policy for exactly what is sent to our servers and AI providers.